Shipping Policy

1. Overview

This Shipping Policy explains how orders placed through www.noomii.ae are processed, shipped and delivered.

This policy applies to products purchased directly from NooMii.ae.

2. Company Information

Store name: NooMii.ae
Legal company name: NOOMII ECOM AND MANAGEMENT CONSULTANCY - FZCO
Trade license number: 88564
Registered address: IFZA Business Park, DDP
Email: support@noomii.ae
Website: www.noomii.ae

3. Delivery Areas

We currently deliver within the United Arab Emirates.

Delivery availability may depend on the customer’s location, courier coverage and product availability. If we are unable to deliver to a specific area, we will contact the customer after the order has been placed.

4. Order Processing Time

Orders are usually processed on the same or next business day after payment confirmation.

Orders placed on weekends, UAE public holidays or outside normal business hours may be processed on the next business day.

Processing times may be longer during peak seasons, promotional campaigns, public holidays or periods of high order volume.

5. Estimated Delivery Time

Estimated delivery is 1–2 business days for Dubai & Sharjah and 2–4 business days for all other Emirates after the order has been handed over to the courier.

Delivery times are estimates only and may vary depending on:

• courier operations;
• delivery location;
• public holidays;
• weather conditions;
• incomplete or incorrect address details;
• failed delivery attempts;
• circumstances outside our reasonable control.

6. Shipping Fees

Shipping fees, if applicable, will be shown at checkout before the order is confirmed.

We may offer free shipping promotions from time to time. Any free shipping offer is subject to the conditions stated at the time of the promotion, such as minimum order value, product category, delivery area or campaign period.

7. Order Tracking

Where tracking is available, customers will receive tracking information by email, SMS or through the relevant communication channel after the order has been shipped.

Please allow some time for tracking information to become active after the order has been handed over to the courier.

8. Delivery Address

Customers are responsible for providing a complete, accurate and accessible delivery address at checkout.

The delivery address should include:

• full name;
• mobile number;
• building name or villa number;
• street name;
• area/community;
• city/emirate;
• any additional delivery instructions, if needed.

NooMii.ae is not responsible for delayed, failed or returned deliveries caused by incorrect, incomplete or inaccessible address details.

9. Failed Delivery Attempts

If the courier is unable to deliver the order due to customer unavailability, incorrect address details or inability to contact the customer, the courier may attempt redelivery or return the shipment to us.

If an order is returned to us due to failed delivery, we may contact the customer to arrange redelivery.

Additional shipping charges may apply for redelivery if the failed delivery was caused by incorrect customer information or customer unavailability.

10. Damaged, Missing or Incorrect Deliveries

If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible and ideally within 48 hours of delivery.

Please include:

• your order number;
• clear photos or videos of the product;
• photos of the outer packaging;
• a short description of the issue.

After reviewing the case, we may arrange a replacement, exchange, repair, refund or another appropriate solution depending on the situation.

11. Delivery Delays

While we aim to deliver orders within the estimated delivery timeframe, delays may occur due to courier issues, public holidays, high order volumes, weather conditions, operational disruptions or other circumstances outside our control.

If there is a significant delay with your order, please contact us at support@noomii.ae and we will support with the follow-up.

12. Risk of Loss

Risk of loss or damage passes to the customer once the order has been delivered to the delivery address provided by the customer, unless otherwise required by applicable law.

If the courier confirms delivery but the customer has not received the order, the customer should contact us immediately so we can investigate the case with the courier.

13. International Shipping

At this stage, NooMii.ae primarily serves customers within the United Arab Emirates.

If international shipping becomes available, delivery fees, estimated timelines, customs duties, taxes and import charges may vary depending on the destination country. Any applicable customs duties, taxes or import charges would be the responsibility of the customer unless stated otherwise at checkout.

14. Order Changes After Purchase

If you need to update your delivery address or contact details after placing an order, please contact us immediately at support@noomii.ae.

We will try to support the change where possible. However, once an order has been processed or shipped, changes may no longer be possible.

15. Contact

For questions about shipping, delivery or order tracking, please contact:

NooMii.ae
Legal company name: NOOMII ECOM AND MANAGEMENT CONSULTANCY - FZCO
Trade license number: 88564
Registered address: IFZA Business Park, DDP
Email: support@noomii.ae
Website: www.noomii.ae